We aim to ensure that any problems that arise at your home are rectified as soon as possible. It can be frustrating and inconvenient when they are not dealt with. That’s why we aim to resolve all maintenance issues quickly. In order for us to deal with your maintenance issue effectively and swiftly please complete the online form below, contact us in the office on 01837 54504 or call the emergency out of hours number on 07599 030854.

What is an emergency?

Emergency maintenance is any issue that will affect the health and safety of you as a tenant or the general public.

Emergency maintenance includes:

• Gas leaks
• Electrical fault – Where there is danger of fire
• Total loss of water supply or leaking water
• Dangerous structures – Loose chimneys, roofs, guttering etc
• Serious danger to the security of your home
• Fire – Please dial ‘999’ before calling us.

When reporting maintenance please ask yourself the following questions:

• Is this an issue I could deal with myself?
• Is this issue an emergency?

If your maintenance issue is genuine you will not be charged for any work to the property to rectify this issue. However if you abuse the maintenance system you could be putting someone else’s health at risk by doing so and as a result you will be charged for a false call out.

To log a maintenance issue, click here.